We always work hard to ensure that all goods are of the highest quality and guarantee our customer one good brand experience.

But if you have a problem with a faulty or damaged item, please email us at contact@dressova.com so that we can review the case as soon as possible and find the best solution for you.

Our delivery partners will send out a unique tracking link once your order is packed to let you know when it will be delivered.

We accept payments via Paypal and all major credit and debit cards such as Mastercard and VISA.

All payments will be charged once your order is confirmed. This is applicable on both credit and debit cards.

When you place an order on our website, we will reply to you with an email confirming your order and all delivery and billing address details, including all the items you have ordered.

Please check that all the information is correct on this confirmation email as incorrect information can cause delays on your order.

We’re sorry that you haven't received your confirmation email. If our email address is not in your address book or safe list, it may have been classed as spam mail, meaning that it might not have appeared in your inbox. It is also worth checking that your email address has been entered into your account correctly.

Usually our confirmation emails are usually sent within a few minutes of an order being placed. However, when our site is very busy, you may have to wait a little bit longer before you receive your email.